Shipping Information

 

Fulfillment of orders accurately and timely is a priority for eAegis. Products can be shipped to locations worldwide. Accurate billing, shipping and contact information provided by the customer will assist in prompt delivery of orders. For security, we may verify billing addresses with the issuing bank and confirm shipping addresses. A signature will be required for all packages at the time of delivery without exception. Please make note of this when you receive tracking details to insure delivery is able to be made by the carrier.

Order Cut-Off Time

Orders for in-stock items not requiring configuration or burn testing received by 3PM Eastern Time that are credit-approved usually ship that business day, depending on that day's level of shipping activity and the schedule of the courier when picking up items from our warehouse. Orders placed and/or credit approved later than the applicable cut-off time will ship the next business day.

For orders for items that are out-of-stock, or have gone out of stock due do that day's sales level activity, we will accept that order and attempt to fulfill your order in a timely manner, unless you notify us to cancel the order. We encourage you to check your order's status on the Order Status page for an estimated ship date.

Orders placed and credit approved anytime Saturday or Sunday or holidays for items in stock will ship on the next business day. Please note that our warehouses do not ship on Saturday, Sunday or major holidays. Product availability, geographic location and other factors determine the warehouse location that your product ships from. This information does not constitute a guarantee.

Order Cancellations

If you must cancel an order for any reason, please call us at (1-407-951-8935), or email us at cancel@eaegis.com. If your order has not shipped yet, we can usually cancel the order for you. To confirm your order cancellation, please check the Order Status page under your account. Your status will show as "Canceled" when it is next updated.

In some cases, we may not be able to cancel the order because it has already shipped. If this occurs, we will gladly accept a return consistent with our non-defective return policy, but we will not be able to refund the shipping and handling fees and you will be responsible for the return shipping to eAegis. We suggest that you use a return shipment method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Depot. Please note that if the box is opened, we reserve the right to charge a 15% restocking fee. Returns where the product's outer packaging is marked or defaced in any way, or where any of the internal packaging materials are missing, will not be accepted, and will be returned to the owner at the owner's expense.

Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, eAegis, Inc. must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by eAegis, Inc., and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed.

Shortages

It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest and consignment note. Any shortages must be noted on the drivers manifest and it is the Customer’s responsibility to notify us within 24 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice and the matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods

It is the Customer’s responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received. We may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstance that has prohibited the Customer to remain within the specified time frame resolution will be by mutual decision.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customer’s automated dispatch note which is emailed to the Customer once the items have left our warehouse.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales, except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Faulty Goods

If you think that the product you have purchased is faulty or incompatible with your system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement or repair of the product direct to you. This does not affect your statutory rights.

A restocking fee of up to 15% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. In all instances when contacting a Manufacturer you must retain the reference code that you are given. Any product returned without a reference code from the manufacturer will be subject to the full 15% restocking fee.

Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.

Dead on Arrival (DOA)

If a product fails within the manufacturer’s DOA period, a replacement product may be offered to you, or we will arrange for collection and prompt repair.

Local Customs & Duties

You are responsible for all customs, duties and taxes payable at your country's customs offices when these goods are imported into your country. Rates for duty and taxes vary from country to country. You are advised to check locally with your government customs agents to see what rate you would pay for these 'electronic navigation' goods.

In the event any customs, duties and taxes for your order are billed back to us, they will be automatically billed to your credit card. We are often asked to 'use a lower value on the invoice' or to 'mark it as a gift' in order to avoid paying local duties and taxes - please note that it is our policy to ship orders only with the correct invoice included.

Exports

In some cases, to comply with manufacturer agreements and government regulations, eAegis, Inc. may be unable to export products to certain countries. Also, manufacturer warranties for exported products may vary.